Hassan Sesay

  • Material Handler
  • Jun 06, 2018
Full time Facilities General Labor Social Services Recreation - Parks Skilled Labor

Personal Summary

HASSAN B. SESAY 

204 River Street, Toronto, ON M5A 3P7| C: (647) 760-4753 | E:  hassjuly@hotmail.com

 

CUSTOMER SERVICE PROFESSIONAL

Approachable~Resourceful~Customer Service Oriented

 

  • Over 15 years of customer service experience in educational and community based settings
  • Commitment to providing excellent customer; strong verbal and written communication skills with clear speaking voice; able to communicate information about products/services  
  • Enthusiastic team player, diligent and reliable with exceptional leadership skills
  • Excellent project management and organizational skills; ability to meet deadlines, work under pressure
  • Strong interpersonal, problem solving, intervention, conflict resolution and mediation abilities
    Strictly adhere to the administration of all Act’s and Regulations applicable to Occupational Health and Safety
  • Proficient in Microsoft Word, Excel, PowerPoint, social media, internet research and email applications
  • Superior attendance record and reliable team member 
  • Physically fit; able to work in changeable weather conditions
  • Able to adapt to meet business hours; able to work shifts, weekends and holidays
  • Fluent in English and Creole 

  

PROFESSIONAL EXPERIENCE

 

Drop-In Support Worker, the National African Integration and Families Association, Toronto       2004-2014 

  • Assisted in the planning, development, implementation and evaluation of educational and outreach materials
  • Delivered outreach information and service and referral services in a variety of venues
  • Developed and maintained referral and follow-up procedures
  • Conducted initial needs assessment for people.
  • Facilitated linkages for people and provided information regarding primary care, addictions and mental health supports
  • Provided educational materials to people with the aim for them to more effectively cope with issues/concerns related to job retention, criminal records, addictions and mental health
  • Acted as an advocate on behalf of people by providing assistance in accessing food, housing and financial assistant resources, as well as addictions and mental health supports
  • Provided brief counselling services to clients
  • Coordinated information resources on health care alternatives, harm reduction, treatment and care options, including food, housing and financial assistance, for people affected by addictions, mental health and legal issues
  • Collected, monitored and entered statistical information regarding outreach contacts
  • Followed policies and standards regarding confidentiality and documentation
  • Promoted and developed services that were responsive to all forms of diversity, and special needs
  • Attended relevant team meetings and planning activities
  • Worked with the health and safety guidelines provided by the agency, which included annual mandatory training requirements
  • Assisted with evaluation of the program as requested and provided reports regarding program performance management/accountability to funders as required
  • Attended program specific and organization team meetings as required

 

 

 

 

 

 

 

COMMUNITY INVOLVEMENT EXPERIENCE 

 

Front Desk Receptionist, Christian Resource Centre, Toronto                                                                     2014-2017

  • Provide welcoming experience to all visitors and staff members
  • Answer queries and provide information about services and programs (housing, food, clothing bank, legal services, gardening committee, youth programming etc.) to community members in person and on telephone using a multi-line phone system
  • Receive and direct phone calls to appropriate personnel
  • Prepare meeting schedules; prepare meetings with required materials and complete minutes
  • Assist with data entry tasks and maintain client database
  • Prepare invoices, memos, administrative tasks and support staff in assigned project-based work
  • Receive donations and enter information into database; provide receipts to donors for income tax purposes
  • Receive mail and courier services for office and distributed mail accordingly

 

Member                                                                                                                                                                                           2013-Present

Resident Engagement System Consultation, Toronto Community Housing Cooperation, Toronto

  • Act as a tenant representative; discuss ongoing issues (community, building, safety) with other community members regarding Regent Park issues
  • Prepare resolutions for TCH staff to review and implement (disability access, community clean up)

 

Customer Experience Organizer (CEO) TBM- Topnotch Building Maintenance                                             2013- Present

  • Directing and advising TTC customers on routes availability
  • Working with TTC Staffs directing and loading customers on TTC Buses and Street Cars

        

ESL Tutor, Centre for Community Learning and Development, Toronto                                                                                  2013-2016 

ESL Tutor, Canadian Centre for Victims of Torture (CCVT), Toronto                                                                           2004-2015

  • Tutor new adults immigrants and youth for various English programs (ESL, Literacy, Academic Upgrading)
  • Assist clients with test and examination preparation
  • Write individual tutoring plans in accordance to the individual needs of students on a weekly basis'
  • Maintain confidential student records according to community agency policies
  • Research and recommend textbooks and learning materials to students including online materials

EDUCATION AND TRAINING

 

Law and Society- BA Honours Candidate

 York University, Toronto

           2017-Ongoing

 

Master’s in Public Administration   (MPA)    Candidate Incomplete                                                                                         

Capella University, USA

           2014

 

Private Investigator Diploma

  Stratford Career Institute, Toronto                                                                                                                

             2017     

Security/Police Science Diploma 

Stratford Career Institute, Toronto                                                                                                               

              2016                                                                                                     

 

 Political Science Bachelor of Arts Degree                                                                                                                                                                                                             

             2011

   University of Toronto, Toronto

 

ESL Diploma                                                                                                                                                                                                                                                                                               Stratford Career Institute, Toronto 

              2008

Psychology and Social Work Diploma                                                                                                                                      

Stratford Career Institute, Toronto 

              2007

 

Bible Studies Certificate and Diploma                                                                                                                                                                                                                                        2003 

Banjul Bible Training Centre, Gambia 

 

REFERENCES 

 

Available upon request