Linda Lovely

  • Cemetery Supervisor
  • Canada
  • May 23, 2018
Full time Other

Work Experience

Cemetery Supervisor
Aug 2016 - Apr 2018 City of Oshawa

Recently completed a one year contract, extended to 20 months to research and analyze current cemetery practices with a final objective being a five year business plan that would meet future needs in cemetery operation.

  • Met daily needs in operation and office administration under the direction of municipal policy and procedure, cemetery bylaws and Funeral, Burial and Cremation Services Act, 2002
  • Schedule and met directly with families communicating interment options available to meet their pre-need and at-need requirements
  • Completed sales contracts communicating cemetery Bylaws and legislative compliance to Interment Rights Holder
  • Register new Interment Rights in data base, processed mailed Interment Rights certificate
  • Created layouts for memorialization, markers, monuments, plaques and inscriptions assisting families with choices to meet cemetery by-laws
  • Set operating budget for 2017 and 2018 with guidance of management
  • Monitor and communicate budget position to management on an on-going basis
  • Recommend Rates and Fees increases supported by competitor’s current price lists
Community Business Director
May 2015 - Aug 2016 Atria Canada The Court at Pringle Creek

Bookkeeper/ Payroll/Lease Administrator                                                      2016

The Court at Pringle Creek, Atria Canada

Key Accountabilities

  • Process payroll in Kronos for salaried and hourly staff by-weekly
  • Produce, manage and renew monthly leases
  • Accounts Receivable reconciliation producing reports and collection letters, analyze aging reports
  • Accounts Payable reporting and responding to vendor requests
  • Customer service, daily communicating sensitive and confidential information regarding leases
  • Reconciling visa accounts for various users
  • Accounting and financial reporting on variances responding to superiors inquires
  • Correspondence as requested in lease matters, customer and vendor issues
  • Supporting hiring, training and onboarding new hires in HRIS programs and orientation
Administrator
Nov 2014 - Dec 2015 St. Margaret of Scotland and St. Eugene Parish

Administrator                                                                                                          2013 - 2015

St. Margaret of Scotland Parish and St. Eugene Parish                                                                                 

Key Accountabilities

  • Process Accounts Payables and Receivables, monthly bank reconciliations in QuickBooks
  • Created and reconciled social club expenses, cleric expenses, petty cash and credit cards
  • Calculate, process monthly payroll for cleric, salary and hourly staff and contractors
  • Calculate, document and remit source deductions, WSIB and HST
  • Process end of year T4, T4A and summary
  • Process weekly donations in Crystal Reports
  • Analyze, calculate and report to Archdiocese of Toronto by-annual financial reports
  • Analyze and prepare financial reports of ledger and sub ledger accounts to Parish Financial Council and Pastoral Council
  • Process and provide tax receipts to all donors under CRA legislation for non-profit reporting
  • Calculate and submit T3010 Registered Charities Information Return annually
  • Managed all Family of Faith and ShareLife donation processes
  • Produced monthly meeting minutes for Parish Council assisting council in meeting their directive
  • Created weekly parish bulletin under the guidance of the Pastor, submit to publisher, post on web-site
  • Created and prepared sacramental records for baptismal, first reconciliation, confirmation, marriage, convalidation and death
  • Assisted all ministries to fulfil their responsibilities
  • First point of contact, effective communicator, discreet and confidential while handing all concerns
  • Correspondence and administrative duties under the direction of the Priest
Assistant Property Manager
Mar 2009 - Aug 2013 Mount Pleasant Group of Cemeteries

Assistant Property Manager                                                                   2009-2013

Mount Pleasant Group of Cemeteries                                                                       

York, Elgin Mills and Meadowvale locations

                                                                                               

Supervision

  • Managed 42 full-time, part-time and seasonal staff within collective agreement rights set out in CAW Local 1643
  • Scheduled maintenance work on an annual life cycle basis for seasonal complement
  • Directed staff during challenged interments from removals, cave-ins to road-side

 

Human Resources

  • Developed annual start date and layoff date for seasonal staff
  • Recruited, selected, hired seasonal staff to meet required complement
  • Created and trained staff on site specific Orientation meeting OH&S legislation
  • Initiated Progressive Discipline in verbal, written warnings for insubordination, work refusals, and job abandonment
  • Assisted Labour Relations Manager with grievance procedures to Step 3

     

    Grounds Maintenance

    • Managed winter snow and salting of cemetery roadways/walkways, scheduled staff for high winter burial demands such as location of graves, clearing snow to ensure pleasant, comfortable and safe procedures for all public attending
    • Scheduled, managed spring tamping and sodding of winter graves
    • Met seasonal demands of garden, turf and shrub planting and maintenance
    • Scheduled, supervised and managed 900 burial lots for Special Care, Endowment and flower tribute program
    • Managed grounds supporting Cemetery by-laws
    • Planned and negotiated with grower annual, perennial and shrub plantings for feature areas, garden and shrub beds
    • Communicated, scheduled and facilitated Right’s Holders service requests amounting to over 1200 annually
    • Scheduled, logged and documented memorialization including foundations for monuments, markers, ceramics, crypt front vases, scrolls, memorial benches and trees
    • Liaison with monument companies to ensure positive entry of cemetery during off seasonal setting and maintenance of damaged memorialization features

     

    Facility Service and Maintenance

    • Responsible for all maintenance of Visitation and Reception Centers including annual maintenance contracts, emergency repairs, including fire safety equipment, security systems, plumbing, electrical, HVAC equipment and property equipment
    • Tendered, received quotes, met with contractors regarding work procedures, scheduling, inspection of worked to meet corporate guidelines Managed maintenance and cleaning contracts for Chapel, office buildings, columbarium, crypts, niches, crematorium, mausoleum and maintenance structures

     

    Customer Service

    • Met directly with families to address complaints, schedule work and communicated completion to Right’s Holders.
    • Liaison with Family Service Sales representatives regarding sales, disinterment’s, interments, memorialization to ensure processes were followed and issues were addressed without families being inconvenienced
    • Liaison with Funeral Directors to ensure families requests and expectations were exceeded

     

    Health and Safety

    • Management Representative for corporate and property Joint Health and Safety Committee
    • Investigated, documented and reported incidence and accidents corporately
    • Initiated, logged and scheduled annual monument check as set out in the Cemetery Act
    • Initiated, logger and scheduled annual flat marker inspections and maintenance ensuring settings met Cemetery by-laws
    • Communicated to Arborist any tree deficiencies ensuring public safety

    Health and Safety continued

    • Created monthly inspection reports for property, buildings, first aid and fire extinguishers
    • Ensured compliance of the Occupational Health and Safety Act for JH&S committee

     

    Administration

    • Administrative responsibilities included daily notes for disciplinary matters, daily tracking of Service Requests, task sheet, by-weekly timesheet submission, monthly reconciliations, created purchase orders and posted received goods and services under budgeted accounts
    • Documented timesheet for staff under my direct supervision, tracked absences, vacation, overtime and time banking
    • Set up and maintained annual budget meeting property requirements and corporate policies
    • Monthly met with Business Unit managers communicating new directives, budget deficiencies and forecasts
    • Participated by-annually in Management Team Meetings recognizing Executive Director and Directors objectives on Capital Projects, changes in policy and procedure and legislative updates
    • Compiled Asset Management log featuring life cycle of assets and equipment

     

    Achievements

    • Reduced annual planting budget by 50%, proactively decreased Service Requests by 76%
    • Liaised with staff to ensure restructuring of service building met operational requirements
    • Maintenance contracts under my directive were reduced 10%
    • Streamline administrative processes to enhance flow of communication and understanding
    • Brought into compliance JH&S Committee documentation, meetings and inspections
    • Liaised with the City of Toronto to update Fire Plan

Education

Management Accounting Specialty Certificate
Dec 2007 - Apr 2008 Durham College
Canadian Payroll Compliance Practitioner
Oct 2007 - Feb 2008 Seneca College
Legal Administration
Sep 1989 - Apr 1991 Durham College
Local Government Authority
May 2018 - Apr 2019 University of Regina