Job Summary

The Program Manager is responsible for planning, managing and implementing project management activities, programs, services and initiatives consistent with the departmental strategic direction and vision. The Program Manager provides leadership and coordination in the planning, implementation and administration of project management policies and processes across the department. The Program Manager establishes and maintains positive client relationships with internal and external managers and stakeholders.

The Program Manager, Project Management Office provides a central coordination and integration point for all key departmental initiatives and projects. The Program Manager will ensure alignment of departmental initiatives and projects with the City’s strategic direction and priorities, as set out by Council. The Program Manager manages an integrated work plan for departmental initiatives and projects, which identifies key dependencies, integration points and common draws on resources;

monitors communication and consultation plans; provides strategic advice, risk and issues management support for departmental initiatives and projects; and acts as a centre of expertise for project management processes.

The Program Manager is responsible for developing and monitoring operating/project budgets as assigned, and for managing the human resources of the Unit, including hiring, termination, performance management and discipline of staff as necessary.

Education & Experience

Four (4) year university degree in Public Administration, Business Administration or related field.

Minimum of 5 years related experience in project management, including experience in managing human resources, external contract resources and project/operating/capital budgets, preferably in a municipal setting.

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

English oral, reading, writing required.


Project management principles, methodologies and practices

Contract document preparation and the tendering process

General knowledge of the City of Ottawa and of corporate and departmental policies and procedures

Legislation, regulations, policies, guidelines and operational procedures relevant to the operational area

Program evaluation principles and design techniques

Benchmarking techniques and concepts

Strategic planning processes and techniques

Change management principles and practices

Financial management practices and budget processes

Computer applications, including MS Office

Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

Competencies & Skills

Strategic Leadership – Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City

Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction

Builds Collaborative Relationships – Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders

Fosters Innovation and Change – Develops an environment that embraces innovation and efficiently integrates change into the organization

Engages Employees – Leads, coaches and develops an engaged, diverse workforce of individuals and teams, where work is a safe, respectful place and successes are recognized and celebrated

Delivers Results – Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results

Client-centric Focus – Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients)