If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. values The City of Calgary benefits Customer Service and Communications (CSC) is seeking a dynamic senior level communications professional to provide strategic advice and counsel for Green Line. The position is responsible for strategic communications for both internal and external audiences. Primary duties include: Develop and manage relationships and partnerships with clients, direct reports, colleagues and other stakeholders including external organizations by collaborating to achieve corporate and business unit outcomes. Work with clients and stakeholders to prioritize and develop strategies and tactics in the escalation and resolution of issues. Provide input into the business planning cycle and alignment of services to meet strategic departmental and corporate plans and monitor business plan outcomes and related metrics. Recruit and provide direction to the communications team. Champion CSC services to client senior management, overseeing service level agreements and work plan progress. Liaise with CSC functional areas to ensure communications plans are achieving targeted timelines, budget and outcomes. Manage and oversee procurements, contracts and vendor relationships that are essential to maintaining business unit communications work flow. Ensure communication strategy adheres to corporate policies including but not limited to: Social Media Policy, Media Relations and Public Statements Policy and Plain Language Policy. Qualifications A degree in Business, Commerce, Communications, Public Relations or related field and a minimum of 8 years of progressive management experience, which must include strategic communications planning and project coordination; OR A related two-year diploma and a minimum of 10 years of progressive management experience. A designation in Accredited Business Communicator (ABC), Accredited in Public Relations (APR), Communications & Advertising Accredited Professional (CAAP) or Communications Campaign Planning Program Professional (CCPP) is considered an asset. Membership in International Association of Business Communicators (IABC), Professional Market Research Society (PRMS) or Canadian Public Relations Society (CPRS) is also considered an asset. Previous experience in leading people including mentoring and coaching, development and implementation of strategic business plan and initiative, issues management, project coordination and relationship management is preferred. Success in this position requires the ability to build relationships and credibility, client service and collaboration, sound judgement and critical thinking skills along with the ability to work in a fast paced and multi-faceted environment. Equivalent combinations of experience and education may be considered.