Work Performed

  • Records names and sequence of applicants applying for housing. Date stamps documentation/applications upon receipt.
  • Provides clients with information regarding housing options and other resources within the community by distributing appropriate literature, brochures and forms.
  • Reviews file to ensure all information is complete; requests applicant(s) to fill in and/or assist applicant(s) in filling in missing information.
  • Mails out requests for further information and/or application forms for housing.
  • Checks computer system for previous application or former tenancy; if already recorded in computer system, ensures all data is correct and up-to-date.
  • Checks applicants for former tenancy, arrears and other relevant information on computer system.
  • Takes messages in person and by telephone, provides basic routine information in response to inquiries and relays messages to appropriate staff.
  • Receives and directs all visitors/callers from reception area to appropriate staff.
  • Collects and maintains a supply of community housing information for distribution to the public.
  • Updates computer system with new information from applicants and/or housing providers.
  • Receives, opens and distributes incoming mail, facsimile transmissions and courier parcels, and processes outgoing mail
  • Maintains office supplies and forms.
  • Performs related duties as assigned.
  • Qualifications Completion of a Certificate in Office Administration (one year program) or equivalent. Experience Six months of related client/customer service experience. Specialized Training and Licenses

    Skills and abilities in the following areas are necessary :

    Able to speak, write and read French at an advanced level.

    Typing speed required is 50 wpm.

    Demonstrated proficiency using word processing, spreadsheets and various software programs.

    Demonstrated ability to work in an environment regulated by policies, procedures and protocols.

    Knowledge of Housing Services Act 2011 is an asset.